American express leader vs German international specialist - detailed comparison
Federal Express
DHL Express
| Category | FedEx | DHL | Winner |
|---|---|---|---|
| Express Rates | $50 - $380 | $45 - $400 | DHL (Slight) |
| Delivery Speed | 1-5 days | 1-4 days | Tie |
| On-Time Performance | 96% | 94% | FedEx |
| Americas Network | Excellent | Good | FedEx |
| Europe Network | Good | Excellent | DHL |
| Asia-Pacific | Excellent | Excellent | Tie |
| Middle East/Africa | Good | Excellent | DHL |
| Customer Service | Excellent | Good | FedEx |
| Money-Back Guarantee | Yes - Strong | Yes - Limited | FedEx |
| Special Handling | Excellent | Good | FedEx |
| Fuel Surcharge | 14.5% | 16% | FedEx |
| Remote Area Fee | $4.50 | $22.00 | FedEx |
| Region/Country | FedEx Strength | DHL Strength | Better Choice |
|---|---|---|---|
| United States | Excellent | Limited domestic | FedEx |
| Canada | Excellent | Good | FedEx |
| Mexico | Excellent | Good | FedEx |
| Brazil | Excellent | Good | FedEx |
| Germany | Good | Excellent (HQ) | DHL |
| France | Good | Excellent | DHL |
| China | Excellent | Excellent | Tie |
| Japan | Excellent | Excellent | Tie |
| India | Good | Excellent | DHL |
| UAE/Middle East | Good | Excellent | DHL |
| Africa | Limited | Good | DHL |
| Australia | Excellent | Good | FedEx |