Contact IntlMail.com

Email is the best way to reach us

Last reviewed on April 27, 2026.

Email Us

We answer general questions about international shipping, corrections to our guides, and tool feedback. The fastest way to reach a person is by email.

General inquiries and feedback

Send your message to contact@intlmail.com. We aim to reply within a couple of business days. Please include enough detail (the page, the country, the carrier, the issue) so we can help on the first reply.

Privacy questions

For data, cookie, or privacy-related questions, write to privacy@intlmail.com. See our Privacy Policy and Cookie Policy for what we collect and why.

Report an error in a guide

If a rate, threshold, customs rule, or country detail looks wrong, let us know which page and what should be there instead. Carrier prices and de minimis thresholds change; we update guides when we get a credible heads-up.

Before you write

You may find a faster answer in one of these:

What we cannot help with

  • Tracking a package. Use the carrier's tracking page with your tracking number — we have no visibility into shipments.
  • Refunds, claims, or lost-package cases. These are handled by the carrier you shipped with.
  • Customs disputes or seized parcels. Contact the destination country's customs authority or the carrier's broker.
  • Account-specific carrier rates. Negotiated business rates are confidential to your carrier account.

What to include in your email

  • The page or tool you used (link or title)
  • Origin and destination countries, if relevant
  • The carrier and service level, if relevant
  • Package weight and approximate dimensions, if relevant
  • What you expected versus what you saw

Common topics readers ask about

The same questions come up often, so we keep direct answers on the relevant pages:

  • Why are my actual rates different from your guides? Rates listed here are public retail prices. Account discounts, fuel surcharges, and remote-area fees can move the final number meaningfully.
  • Will the recipient pay duty? Often yes, depending on declared value and the destination's de minimis. See the relevant country guide.
  • Which customs form do I use? See the customs forms guide for CN22, CN23, and commercial invoice rules.
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